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|
Comments | | Complete ass holes as far as I'm concerned. I'm
a 18 year old student that is currently a Junior in
college. I offered to take over my cousin's website
as a side project. Keep that in mind reading these
messages from HostHead:
Original:
Hello
XXXXX(My Cousin),
This is a notice
that an invoice has been generated on
10/09/2010.
Your payment method is: Credit
Card
Invoice #XXXXX
Amount Due: $35.40
USD
Due Date: 10/11/2010
Invoice
Items
Mini Package / 250MB / 10GB -
unforgettableimages.net (10/11/2010 - 10/10/2011)
$35.40
USD
-----------------------------------------------
-------
Sub Total: $35.40 USD
Credit: $0.00
USD
Total: $35.40 USD
--------------------------------------------------
----
Payment will be taken automatically on
10/11/2010 from your credit card on record with us. To
update or change the credit card details we hold for
your account please login at
https://cs.hosthead.com/viewinvoice.php?id=19542 and
click Pay Now then following the instructions on
screen.
If you have any questions, please
reply to this email.
Thank
you,
HostHead.com
------------------------
-----------------------
Not having time to read the
email fully I sent a quick response which hitting reply
went to HostHead instead of my cousin on
accident:
You should call your credit card
company and tell them that you didn't authorize
this. It probably was just on auto-bill but you should
be able to get them to reject the payment since
you're on my hosting now and don't need this.
XXXXXXX(Me)
-----------------------------
---
I noticed the mistake and just forwarded the
email to my cousin, but then got this reply from
HostHead:
Interesting. It appears you meant to
send this to your client, and not to us. Advising them
to issue a charge back? Are you kidding me? You appear
to have zero business sense what so ever. And you run
some kind of hosting company? Anyone hosting with you
would be an absolute fool.
To our client. Your
card was not charged, it was just a notice that your
invoice was due on 10/11/2010. In any event, it appears
you would like the account canceled. We don't
normally authorize cancellations this way, but since
you made the request, and your "new host?"
responded as well, we will make an exception. Your
account is officially canceled, and you will not be,
nor were you charged anything.
You may want to
contact your "new host" as your site is now
down, as it was never moved from our
network.
Thank
you,
Sara
--------------------------------
-------------
I simply replied:
Very
professional.
Thank
you.
---------------------------------------------
To which they replied:
You said it
Charles! Please refrain from any further communication
with me, or any person under the hosthead.com or
northtone.com domain names. Any further contact from
you will be considered harassment, and reported to your
local law enforcement.
Have a nice
day.
---------------------------------------------
So as they have requested, I will not provide
them the satisfaction of further contact, but will
instead let everyone else on the web know exactly how
the people at HostHead operate. | | Charles Banta, Sun Oct 10, 2010 |
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