Today I was reading a blog post from an employee of Hostmonster and Bluehost and I thought you would enjoy seeing it.  Hostmonster and Bluehost are two of the web’s most popular web hosting providers and literally receive hundreds/thousands of tech requests each day.  As you can imagine when you receive this many tech requests some are going to be very humerous.  Take a look at some of these funny customer support conversations:

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Tech: Welcome to our real-time support chat. How can I help you today? I assist multiple customers at a time so please be patient.
Customer: You say I have to wait 10-15 minutes about your super-secret password email. first of all that is RIDICULOUS. Second of all, I need to get to my account NOW why are you holding me hostage and third, I’ve waited LONG ENOUGH send me the email!!!!!
Customer: what exactly is your damage? where is this “precious” email from you???????
Tech: please check your spam filter or junk folder if you are not receiving the e-mail.
Customer: FINALLY got your “precious” email that took a REE-DONK-U-LOUS amount of time….there is NOTHING wrong with my current PW it has plenty of variety including a special character and a number. when did you guys become such password dictators?
Customer: i added a capital and STILL not good enough for you? I just switched all of my services over to you and now i realize i am dealing with a bunch of unreasonable dictators
Tech: Passwords must contain at least 8 characters, one lower, one capital, one number, and one non-alphanumeric character. This is a security precaution. I apologize for the frustration this has caused you.
Customer: fine, i’ll be looking for yet another company who are not so unreasonable. seriously. this is STUPID.
__________________________________
Tech: Welcome to our support chat. I take a number of chats at a time, so there might be a delay in my responses.
Customer: Hello, Why is god not seem to be hairy? Thank you
Tech: I apologize, but I’m not sure what I can help with. Can you please clarify for me?
Customer: okay
Customer: Whenever you see a picture of God, you never see him to be hairy on his body… i was wondering what you think about it?
[…]
Tech: I apologize, but this is actually not a question covered by our technical support services. I would recommend you direct this question to a local Pastor.
__________________________________
Tech: Welcome to our real-time support chat. How can I help you today? I assist multiple customers at a time so please be patient.
Customer: shut the **** up i never said you could talk.
Customer: this is a robbery.
Customer: put ur hands up.
Customer: NOW !
Customer: *shoot*
Customer: ok ur dead
Customer: nice talkin to u
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Tech: Is there anything else I can assist you with today?
[screaming child in background]
Customer: *laughing* You have a babysitter?
__________________________________
Tech: We have you down for the 12 month web hosting plan is that correct?
Customer: Yes (long pause). WAIT! Do you mean “down” as the website isn’t up for a year? I’m sorry I don’t know what you mean.
Tech: I mean “down” as our records reflect that you signed up for 12 months of web hosting with us.
Customer: So, 12 month of having my site up not down?
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Tech: An exclamation mark?
Customer: No, like a capital 1.
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Tech:  Thank you for contacting our real-time chat. I may be working with other customers, so there might be a delay. How can I help you?
Customer:  bogus a** stuff keepin me from accessing my s***
Tech: please keep the language professional
Customer: suit & tie my brotha
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Tech: Welcome to our real-time support chat. I am assisting multiple customers at this time. Please be patient as my responses may be delayed. How can I help you today?
Customer: they want me to change my password to something so effin crazzy it would be impossible for me to even write it down
[…]
Tech: I apologize but you would still need an upper case letter and symbol to meet our requirements.
Customer: should I turn around and pat my head 3 times as well??
Tech: Sir, I’m very sorry. I understand your frustrations, but this is part of our security updates.
Customer: why don’t we just get close. cause I’m gonna be on this chat, every time I want to log in
Customer: I’m a happy guy. I am not mad at you:) Hahaha
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Customer: I’m sorry, I can’t understand you. You sound like a mechanical Irish person.
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Tech: Is there anything else I can do for you?
Customer: Just one question. It’s a little off the subject but I’m a worshiper or Jesus Christ.
Tech: ok?
Customer: well I like to pray to Jesus for people I don’t know.
Tech: ok?
Customer: Could I get your name?
Tech: [tech’s name]
Customer: [tech’s name] is there anything that I could pray to Jesus about for you? Anything at all?
Tech: No, I think I’m good. Thank you for offering.
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Customer: One quick question.
Tech: ok?
Customer: What do you think of the health care bill? Do you like it?
Tech: I prefer not to discuss politics with customers if it is not relevant to their account.
Customer: Well ok, this one is regarding your work.
Tech: Ok, what is your question?
Customer: Do you have insurance where you work?
Tech: Yes.
Customer: So the health care won’t affect you?
Tech: I’m sorry, but I can’t discuss this.
Customer: Grrrr……*dial tone*

I wanted to write a post to follow up with my article that I wrote a few days ago.   I have contacted one of the web’s best web hosting content writers and asked him if he would be interested in working for AlreadyHosting.com, and it is my honor to announce that he has agreed!  Our new author will begin to write articles for us in roughly a week and will bring us three (3) professionally written and researched articles per week.

I have also been planning to start some research ideas that I will be working on over the next few months:

1.  I am going to complete a full investigation to what host really provides the best customer support.  I am going to test how fast web hosting providers respond to e-mail support and telephone support.  We will also be asking each host to answer a question related to web hosting and will judge the quality of their response.

2. It is physically impossible for a web hosting provider to offer unlimited web hosting; however, so many hosts promise this.  We are going to find out EXACTLY how much web hosting space you can get from these web hosting providers.

3.  Many web hosting providers offer special promo discounts for first time web hosting purchasers and then charge a much higher rate for renewals.  We are going to bring you a list of web hosting providers and compare initial sign-up rates with renewal rates.

4.  We are still looking and considering other ideas so please contact us if you have any ideas.

JustHost.com has announced they they have reached 200,000 customers, visit JustHost or read their announcement below:

I am over the moon to be able to write this blog post announcing that Just Host has reached the amazing milestone of hosting websites for over 200,000 customers. The speed at which we have reached this figure has really blown us away and has propelled us into the official top 50 web hosting companies in the world (webhosting.info).

As always Just Host’s achievements all come back to our amazing team which is ever growing and special thanks go out to the following departments: technical support, developers, order processing, billing support, renewals, web designers, marketing, sales and accounts. Every single person on these teams plays their part in keeping our clients happy in every aspect of their Just Host experience and without this dedication we would not have reached this figure.

I’m sure when we achieve such targets it confirms further to our customers that they are with the right host as so many other people have chosen us as their hosts and are staying with us for the long run. We are definitely feeling more and more like a big happy family as our numbers grow and we’d like to thank all of our customers and as always welcome any feedback from them that will help us further improve our service.

VISIT JUSTHOST.COM

AlreadyHosting.com has been online for nearly two years and has grown to be one of the most successful web hosting review sites on the web.  I accredit the success of this site to my original mission, which was to provide our users with quality content that would help them to find the best web hosting providers.   However, today I have learned that focusing on my own successes has distracted me from my original mission.

Today, for the first time in the history of AlreadyHosting.com I found a blog post that criticized our lack of quality content.  This site (which name I will not mention) laid out some very compelling arguments:

1) They felt that our review pages were dishonest and were designed in a way to manipulate users into clicking on affiliate links.
2) They felt that our site was a scam because because of the lack of quality content.

At first, it was hard to see the negative criticism about our site; however, I now have changed my mind.  It is never good to receive negative feedback BUT this feedback can be used for good as long as I act upon it.  I must say (in hind-sight) that I have to agree with some of the comments left by this blogger and we will act swiftly to improve the overall quality of our service.  (More on this in a bit).

Before I talk about where I will go in the future with this site, I would like to make a few things clear.  First, I make my sole living off of this site.  Does this mean I earn commission from users when the sign up for web hosting?  Yes, I do.   I have always felt that there is nothing wrong with earning commission as long as I provide honest and ethical content for my customers.  Many web hosting review sites will create a top ten list that is in order from the highest paying host to the lowest paying host, we do not do this.   Our top 10 list is in the order of who we “think” is the best web hosting providers based on our own experience, the host’s price, customer support, and customer reviews.  Does this mean our reviews and rankings are perfect?  Nope, but we really do our best to recommend on the best web hosting providers.  We have on numerous occasions denied large sums of money from web hosts who want to be on our top 10 list and we have done this because we do not consider them a world-class web hosting provider. So we do have a history of providing honest and ethical reviews and rankings… BUT…

Now back to my original point…. Although this has always been our mission, I do think it is possible that we could have gotten side-tracked and lost focus of the mission.   After reading the negative review from the blogger and I saw their comments about our lack of quality content I decided to make some changes:

#1 – I am going to hire a professional writer and I am going to give them the challenge of writing high quality web hosting/web design articles.  I did this in the past and the writers did an excellent job of creating useful content.

#2 – I think it is time to look at web hosting on a much deeper level.  If we are going to separate our site from all other review sites we are going to have to take the advice from the aforementioned blogger and create high quality content.  Instead of spitting out articles every day, I think it is best to take time to fully research individual topics related to web hosting.  Yes, this will take up a lot more of my time but my customers deserve it.

The article I read has opened my eyes to the fact that we are not perfect and can always improve. With this in mind, today I make a pledge to get back to the original mission that our site was founded on.

Over the next few days I will be brainstorming some possible topics that I think would be interesting to research.  If any of you have an idea for an interesting research topic please let me know.  I will be posting the ideas in just a few days.

Thanks to all of our visitors and thanks to the blogger who criticized our services, I assure you that your criticism will prove to be the catalyst that changed the way we look at our business.

Those of you who are looking to create a website for the first time are likely to have a lot of questions.  From your research it is likely that you have found that you will be needing web hosting and a domain name for your site. As a professional web hosting review expert there are three things that I think all new webmasters should understand about web hosting:

#1 – MOST EXPENSIVE DOES NOT EQUAL BEST BUT FREE IS BAD!
This is the best tip that I can offer to new webmasters.  There are a lot of web hosting providers out there that claim to offer “free” web hosting but in reality nothing good comes free.  The owners of these “free web hosting” sites have a desire to make money so they are forced to turn to different methods.   With free web hosting accounts you sit yourself up for spam and constant requests to upgrade to a paid subscription.  Free accounts also will place banner ads on your site, limit the amount of disk space you will get, and will give you a long domain name that no one will ever remember.  FREE web hosting is BAD web hosting and to this day I have yet to find a free web hosting provider that can offer the same quality support that a paid host can offer.

With this all be said it is also important to remember that you should not be paying too much for hosting.  Some well known web hosting providers like Godaddy want to charge you in excess of $8.95 a month for web hosting and then want to turn around and charge you even more for a domain name.  I would caution you from choosing a host like this because they do not provide the same quality service that other hosts can offer.  I would highly recommend choosing a host like Hostmonster or Bluehost because they can offer you unlimited bandwidth, disk space, and a free domain name for life for only $3.95 a month!

#2 – MAKE SURE YOU CAN GET 24/7 CUSTOMER SUPPORT
One thing that many people over look is the availability of customer support at all hours of the night.  This may now seem important to you now; however, if you depend on your website for money or promotion having no support at 2am could prove to be a problem in the future.   I would always recommend making sure the host offers 24/7 support before signing up.

#3 – SEARCH FOR DISCOUNT CODES
In this bad economy I would suggest that you look around every corner for savings and web hosting can be no exception.  If you are going to sign up for web hosting I would highly suggest that you do a little research by looking at the latest web hosting coupon codes.  For example, anyone who directly visits Hostmonster or Bluehost will be forced to pay their normal rate of $6.95 a month; however, by clicking on one of our exclusive banners below you can get the exact same hosting for $3.95 a month which is the best rate that they offer hosting.

* We personally suggest that you choose Hostmonster or Bluehost so be sure to click on one of the banners below to get the exclusive discounts:

Bluehost $3.95 Promo Link

Hostmonster $3.95 Promo Link

2010 MARCH MADNESS!!! WEB HOSTING BLOWOUTS!!!!

It is that time of the year again where all eyes are fixed to the television in anticipation of great basketball games!  Not only is March Madness known for producing some of the best sports action of the year BUT many organizations also take advantage of the time to offer some insane deals on their products!

I love basketball and I love staying up-to-date with the latest web hosting promotions SO I decided to write a post letting you know about the latest and best web hosting blowouts that are going on in the month of March!

Top 5 Web Hosting Deals For March:

#1 – Hostmonster – $3.95 a month
#2 – Bluehost – $3.95 a month
#3 – JustHost – $3.45 a month
#4 – FatCow – $3.67 a month
#5 – iPage – $3.50 a month

* There is no better time to purchase web hosting than right now!  Cash in on the big savings that are happening now until the end of march!

We are in the process of creating a few video tutorials designed to help our visitors with their web hosting search.  Our newest video (Added to our YouTube channel) demonstrates the easy steps needed to activate the exclusive Bluehost.com $3.95 promo link.  You can view the video below or you can check out the full screen version of the $3.95 Bluehost.com promo video on our YouTube Channel.

If you would like to learn more about Bluehost you can check out our Bluehost.com review.

Bluehost $3.95 Promo Link